Refund & Returns Policy

1. Your Right to Cancel - 14 Calendar Days

As a consumer purchasing goods from a UK-based distance seller, you have the right to cancel your order and return the goods within 14 calendar days from the day on which you (or someone you nominate) receive the goods. This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You do not need to give a reason for cancelling your order during this 14-day period.

2. How to Cancel and Return

To exercise your right to cancel, you must inform us of your decision to cancel before the 14-calendar-day period expires. You can do this by:

• Email: info@anklesdynligamen.world - please include your full name, order reference (if available), and a clear statement that you wish to cancel.
• Telephone: +44 20 7946 0321 (Monday-Friday, 09:00-17:00 GMT).
• Post: Vantage Nutrition Ltd, 14 Whitfield Street, London, W1T 2RF.

Once you have notified us of your cancellation, you must return the goods to us without undue delay and, in any event, no later than 14 calendar days after the day on which you notify us. You are responsible for the cost of returning the goods unless we agree otherwise or the goods are faulty.

Please ensure the goods are securely packaged to prevent damage in transit. We recommend using a tracked postal service and retaining proof of postage.

3. Condition of Returned Goods

You have a legal obligation to take reasonable care of the goods while they are in your possession. Returned goods must be:

• In their original, unopened packaging where possible.
• Accompanied by a note containing your name and order reference.

We reserve the right to reduce your refund to reflect any diminishment in the value of the goods if that diminishment is the result of unnecessary handling beyond what is needed to establish the nature, characteristics, and functioning of the goods.

Please note: for hygiene and food safety reasons, we are unable to accept returns of products where the outer packaging seal has been broken or where sachets have been opened or partially consumed, unless the product is faulty or not as described.

4. Faulty or Incorrect Goods

If you receive goods that are faulty, damaged in transit, or not as described, you may be entitled to a repair, replacement, or full refund under the Consumer Rights Act 2015. Please contact us within 30 days of receiving the goods to report a fault. We will arrange collection at our expense and provide a full refund or replacement as appropriate.

5. Refunds

We will process your refund without undue delay and, in any event, within 14 calendar days of:

• The day we receive the returned goods; or
• The day you provide evidence of having returned the goods (e.g. a tracked postage receipt showing the parcel was sent), if earlier.

Because our orders use a pay-on-delivery model, refunds where payment was made by cash on delivery will be processed by bank transfer to the account details you provide. We will contact you to arrange this. We will not charge any fee for processing the refund.

Where applicable, we will refund the price of the goods in full, including any standard delivery charge you paid (if applicable). If you selected an express or non-standard delivery option, we will refund only the equivalent of our standard delivery cost.

6. Exclusions

The following are excluded from the right of cancellation under the Consumer Contracts Regulations 2013:

• Goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons - this applies where the hygiene seal on opened food supplement sachets or boxes has been broken after delivery.

If you are uncertain whether your return is eligible, please contact us before returning the goods.

7. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For independent advice about your consumer rights, you can contact:

• Citizens Advice: citizensadvice.org.uk
• Trading Standards: via your local council or Citizens Advice.

8. Contact Us

For all return and refund queries:

Vantage Nutrition Ltd
14 Whitfield Street, London, W1T 2RF
Email: info@anklesdynligamen.world
Telephone: +44 20 7946 0321
Hours: Monday-Friday, 09:00-17:00 GMT